Exchanges and Returns

Not satisfied? We’ll refund your money!

We always want satisfied customers in our store. We want the products to create a general sense of happiness when they arrive at your home so that you come back again.

If for any reason you are disappointed with your purchase, we will do our best to resolve your issue, following some simple rules for exchanges, returns, and refunds.

Regret and Withdrawal:

In the case of exchanges and returns due to regret or withdrawal, when the product is in perfect condition but does not please the customer, the customer will have a period of 7 (seven) days from the date of receipt of the merchandise to request a return by contacting us via phone or email.

How to proceed in case of return or exchange due to regret:

1. Contact support via email.

2. Send the product via the postal service, with shipping paid by the customer, to the return address. Important: the product must be in its original packaging, without signs of use, without tampering with the seal, if present, and accompanied by all accessories it came with.

Upon receiving the product and confirming the conditions above, you can choose to:

• Receive a store credit for the total amount paid, which can be used for the immediate purchase of another product or for a future purchase, valid for 6 months.

• Receive a refund of the product price through the same payment method used at the time of purchase.

*If the order has already been shipped and cancellation is requested, the customer will need to wait for the product to arrive, send it to the address indicated by the company, and then the refund will be processed.

• The store is not obligated to exchange any product whose defect was caused by misuse or to fulfill requests outside the mentioned deadlines.

We provide the measurements in centimeters for our products to avoid errors in size selection. According to the Consumer Defense Code - Article 18, there is no legal obligation for the retailer to make exchanges due to consumer regret regarding color, size, model, or any other circumstance. The right secured to the customer by the Consumer Defense Code is to make exchanges only in the case of defective products.

Other occurrences:

All occurrences described above, as well as others that may be identified, should be communicated to the store by phone or email.

Products returned without this communication, outside the deadline, or missing items/accessories may be returned without prior consultation.

In addition to the mentioned occurrences, if any of the following conditions occur, the receipt of the product must be refused:

• Open or damaged packaging;

• Damaged product;

• Product not in accordance with the order;

• Missing accessories.

If you still receive the product, please contact the store support within 72 hours from the time of receipt. We hope this clarifies your doubts!